mbi44 Privacy Policy

1. Introduction

mbi44 ("we", "us", "our") operates the online gaming platform accessible at mbi44.one (the "Platform"). We are committed to protecting the privacy and personal data of all individuals who access or use the mbi44 Platform, including registered Players and visitors.

This Privacy Policy describes the types of personal data we collect, the purposes for which we process it, the circumstances in which we may share it with third parties, and the rights available to you regarding your personal data.

By registering an account with mbi44, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree to this Privacy Policy, you must cease use of the Platform immediately.

This Privacy Policy should be read in conjunction with mbi44's Terms & Conditions. In the event of any conflict between this Privacy Policy and the Terms & Conditions, the Terms & Conditions shall prevail.

2. Personal Data We Collect

mbi44 collects personal data from Players through various means, including during account registration, account verification, Platform use, and customer support interactions. The categories of personal data we may collect include:

• Identity Data: Full legal name, date of birth, gender, and Malaysian identification number (MyKad/NRIC) or equivalent government-issued identification.
• Contact Data: Email address, Malaysian mobile phone number, and residential or mailing address.
• Financial Data: Payment method details, transaction history, deposit and withdrawal records, and account balance information. mbi44 does not store full card numbers or payment credentials directly; these are handled by our regulated payment processing partners.
• Account Data: Username, hashed password, account preferences, session history, and login activity logs.
• Gaming Activity Data: Betting history, game play records, bonus usage, and wagering patterns across all mbi44 services including Sportsbook, Slots, mbi44 Casino, Mix Parlay, and Lottery 4D.
• Technical Data: IP address, device type, operating system, browser type and version, and geographic location data derived from your IP address.
• Communications Data: Records of your interactions with mbi44's customer support team, including live chat transcripts, email correspondence, and support ticket history.
• KYC Verification Data: Copies of identity documents, proof of address, and payment method verification materials submitted during the identity verification process.

3. How We Use Your Personal Data

mbi44 processes your personal data for the following purposes:

• Account Management: To create, verify, maintain, and secure your mbi44 account, including authentication during the mbi44 Login process.
• Service Provision: To enable you to access and use all mbi44 Platform services, including placing bets, participating in live casino games, and claiming bonuses and promotions.
• Transaction Processing: To process deposits and withdrawals via Malaysian payment methods including Touch n Go eWallet, DuitNow, FPX, Maybank2u, CIMB Clicks, and others.
• Identity Verification: To conduct Know Your Customer (KYC) checks required by our compliance obligations, including verification of age, identity, and payment method ownership.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, money laundering, account takeovers, and other prohibited activities.
• Responsible Gaming: To monitor gaming patterns, enforce player-requested limits, process self-exclusion requests, and identify potential problem gambling behaviours in accordance with our responsible gaming commitments.
• Legal Compliance: To comply with applicable laws, regulatory requirements, court orders, and lawful requests from competent authorities.
• Customer Support: To respond to enquiries, resolve disputes, and assist Players with account-related matters.
• Platform Improvement: To analyse aggregated and anonymised usage data for the purpose of improving Platform features, user experience, and service offerings.
• Marketing Communications: Where you have provided explicit consent, to send you promotional offers, bonus notifications, and news about mbi44 services. You may withdraw this consent at any time.

4. Legal Basis for Processing

mbi44 processes your personal data on the following legal bases:

• Contractual Necessity: Processing that is necessary to perform our contract with you — i.e., to provide the mbi44 Platform services as described in the Terms & Conditions.
• Legal Obligation: Processing that is required to comply with applicable laws and regulatory obligations, including anti-money laundering (AML), counter-terrorism financing (CTF), and responsible gaming regulations.
• Legitimate Interests: Processing for purposes of fraud prevention, platform security, responsible gaming monitoring, and internal analytics, where such processing does not override your fundamental privacy rights.
• Consent: Processing for direct marketing communications, where you have provided explicit opt-in consent. Consent may be withdrawn at any time by updating your account preferences.

5. Data Sharing and Disclosure

mbi44 does not sell or rent your personal data to third parties. We may, however, share your data with the following categories of recipients in the circumstances described:

• Payment Processing Partners: Malaysian payment service providers (including but not limited to operators of Touch n Go eWallet, DuitNow, FPX, and banking channels) for the purpose of processing deposits and withdrawals.
• Game Content Providers: Licensed game providers whose software powers mbi44's Slots, Live Casino, and other gaming products. These providers may receive limited technical data necessary to deliver game sessions.
• Identity Verification Providers: Third-party KYC and identity verification service providers who assist mbi44 in verifying Player identities as required by our compliance obligations.
• Fraud Prevention and Security Services: Third-party services engaged by mbi44 to assist with fraud detection, risk management, and platform security.
• Regulatory and Law Enforcement Authorities: Where required by applicable law, court order, or the lawful request of a competent regulatory or law enforcement authority.
• Professional Advisers: Lawyers, auditors, accountants, and other professional advisers engaged by mbi44 on a confidential basis in connection with the operation of our business.

All third parties to whom mbi44 discloses personal data are required to process such data in accordance with applicable data protection principles and solely for the purposes for which it was shared.

6. Data Retention

mbi44 retains your personal data for as long as your account remains active and for such additional periods as are required to satisfy our legal, regulatory, and compliance obligations.

• Account data and gaming activity records are retained for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements.
• KYC verification documents are retained for a minimum of five (5) years following completion of the verification process or account closure, whichever is later.
• Transaction records are retained for a minimum of seven (7) years in accordance with financial record-keeping obligations.
• Marketing consent records are retained for the duration of the consent and for a reasonable period thereafter as evidence of the consent given.

Where personal data is no longer required for the purposes for which it was collected and no legal obligation requires its retention, mbi44 will securely delete or anonymise it.

7. Cookies and Tracking Technologies

mbi44 uses cookies and similar tracking technologies on the Platform for the following purposes:

• Essential Cookies: Required for the Platform to function correctly, including maintaining your mbi44 login session and remembering your account preferences. These cannot be disabled without affecting core Platform functionality.
• Analytics Cookies: Used to collect aggregated and anonymised data about how Players navigate and use the mbi44 Platform, enabling us to identify areas for improvement. We use this data internally and do not share individual-level analytics data with third parties.
• Preference Cookies: Used to remember your language preferences, display settings, and other personalisation choices on mbi44.

mbi44 does not use tracking cookies to profile you across unrelated third-party websites or to serve targeted advertising on external platforms.

You may configure your browser settings to reject or delete cookies. However, disabling essential cookies will impair your ability to use the mbi44 Platform, including the mbi44 Login function.

8. Data Security

mbi44 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the mbi44 Platform.
• Encrypted storage of sensitive personal data, including KYC documents and financial records.
• Role-based access controls limiting employee access to personal data to those with a legitimate need.
• Regular security assessments and penetration testing of the mbi44 Platform infrastructure.
• Two-factor authentication (2FA) available to Players to protect their mbi44 accounts.
• Monitoring systems for the detection of unusual account activity and potential security breaches.

Notwithstanding the above, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. mbi44 cannot warrant the absolute security of your personal data, and you provide it at your own risk. You are responsible for keeping your mbi44 account password confidential.

9. Your Data Rights

Subject to applicable law and regulatory requirements, you have the following rights with respect to your personal data held by mbi44:

• Right of Access: You may request a copy of the personal data mbi44 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data in your mbi44 account.
• Right to Erasure: You may request deletion of your personal data, subject to mbi44's legal and regulatory obligations to retain certain records.
• Right to Restriction: You may request that mbi44 restrict the processing of your personal data in certain circumstances.
• Right to Object: You may object to mbi44's processing of your personal data based on legitimate interests, including direct marketing.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing prior to the withdrawal.

To exercise any of the above rights, please contact mbi44's support team. We will respond to your request within a reasonable period. We may require identity verification before processing your request to protect against unauthorised data access.

10. Children's Privacy

The mbi44 Platform is strictly intended for adults aged 21 years and above. 21+ mbi44 does not knowingly collect, process, or store personal data of persons under the age of 21.

If mbi44 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has provided personal data to mbi44, please contact our support team immediately.

11. Third-Party Services and Links

The mbi44 Platform may integrate with or reference third-party service providers, including game content providers, payment processors, and identity verification services. While mbi44 takes care in selecting reputable third-party partners, we are not responsible for the privacy practices of these third parties.

Where mbi44 shares your data with third-party service providers for the purposes described in this Privacy Policy, those providers are contractually obligated to process your data in accordance with applicable data protection standards and exclusively for the purposes for which it was disclosed.

12. Updates to This Privacy Policy

mbi44 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered Players via email or in-platform notification.

Your continued use of the mbi44 Platform following the posting of an updated Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this Privacy Policy periodically to stay informed about how mbi44 protects your personal data.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or mbi44's data handling practices, please contact us through the following channel:

For general account queries and support, our live chat team is available around the clock directly on the mbi44 Platform. For responsible gaming support and self-exclusion requests, please visit our Responsible Gaming page.